Field Operations Associate

Here at Humanoid, we believe in a future where robots amplify human potential. That’s why we’ve set out on a mission to build the world’s most capable, commercially-scalable, and safe humanoid robots. We’re bringing that mission to life with HMND‑01 - our rapidly developed humanoid platform being deployed in real industrial environments - and we’re growing the team to take it even further.

About the Role

We are seeking a hands-on, dependable Field Operations Associate to join our team on-site in Schweinfurt, Bavaria, Germany, monitoring and operating our humanoid robots in live customer environments. As the person on the front line of every deployment, you will set up, operate,and monitor robots on-site, keep them running safely and reliably, capture operational and training data, and act as the first point of contact when issues arise. This role suits someone practical and calm under pressure who enjoys working with cutting edge hardware and software in dynamic real-world settings and is comfortable being the face of the company at customer facilities.

What You'll Do

• Set up, start up, monitor robots at customer sites.
• Monitor robots during live operations, following established protocols to ensure safe and reliable performance.
• Monitor robot behavior and the surrounding environment throughout operation, intervening when needed to maintain safety.
• Set up and maintain fleet management devices and supporting equipment.
• Track, document, and escalate issues to on-site leadership , with clear observations, logs and reproduction steps.
• Perform routine and basic maintenance on-site (cleaning, inspections, minor troubleshooting), call for on-site technical support when needed.
• Maintain detailed records of operation, data-collection sessions, uptime, incidents, and equipment status.
• Follow all customer and company site safety rules as well as company operating procedures.

Requirements

• Associate degree, vocational training, or equivalent practical experience operating equipment, machinery, or technology in a professional environment.
• Unrestricted right to work and live in the European Union.
• Comfortable with hardware: you are willing to learn basic mechanical and electrical troubleshooting and would enjoy hands-on problem solving.
• Comfortable reading logs and dashboards,to interpret robot status and troubleshoot issues.
• General computer skills
• Ability to follow written procedures, test plans, and work instructions, and to complete tasks consistently and accurately.
• Strong communication and documentation skills.
• Strong attention to detail and the ability to sustain focus and stay calm, making sound decisions in live, dynamic environments.
• Reliable, safety-conscious, and able to work independently with minimal supervision.
• Comfortable in a fast-paced environment; open to constructive feedback and continuous improvement.
• Ability to perform the essential physical functions of the role, including remaining mobile throughout the workday and safely handling or moving components around the robot.
• Good German and English communication skills, with the ability to communicate effectively in a professional environment.

What We're Looking For

• Experience with industrial robotics, warehouse or logistics automation, AGV/AMR fleets, autonomous systems, drones, or robotic test platforms.
• Familiarity with teleoperation systems
• Familiarity with VR interfaces and gaming controllers
• Experience in customer-facing field service, technical operations
• Valid Class B (or equivalent) driver's license.