Lab Operations Specialist

About Dexmate

Dexmate is building the foundation for physical AI - combining a new generation of robots with a universal Physical AI OS, making robots as easy to build and deploy as software. Today, robotics is fragmented, slow, and closed: most builders are forced to reinvent the same stack again and again, and most ideas never make it past the prototype stage. We exist to change that. Our mission is to democratize robotics by lowering the barrier to entry, delivering a plug-and-play platform for developers, researchers, and enterprises, and cultivating an open ecosystem that accelerates the evolution of physical AI.

If you want to help shape the next layer of human capability - and believe the future of robotics should be built together, not in isolation - we'd love to build it with you.

The Role

You'll build and run the physical operations layer of the company: how material comes in, how it gets tracked, how it reaches the engineer who needs it, and how finished robots get out the door and to a customer in one piece. Today that means inventing the system. Later it means running and scaling it.

This is a hands-on job. You'll be on the floor, in the lab, and on the loading dock.

Responsibilities

Manage end-to-end logistics, shipping, and inventory operations, including inbound receiving, material tracking and storage, parts kitting for robot builds, and domestic and international customer shipments.

Inventory and materials management

• Design and run our inventory system end to end - part numbering, bin and location schemes, receiving, put-away, and cycle counts
• Own inventory accuracy across labs and warehouses, and establish the accuracy targets we hold ourselves to
• Kit parts for robot builds and get them to the right bench at the right time
• Manage consumables and reorder points, including fasteners, cabling, adhesives, PPE, and ESD supplies
• Track tools and lab equipment, including calibration schedules and preventative maintenance

Lab operations

• Set and enforce lab organization standards - labeled storage, bench discipline, 5S, and clean-as-you-go
• Own ESD compliance and lab safety practices
• Handle battery and hazmat storage in line with our lithium-ion safety requirements
• Support lab buildouts, including new benches, test stations, and equipment installations

Logistics and customer shipping

• Coordinate inbound materials and outbound shipments with engineering teams, suppliers, carriers, and our Seoul office
• Own outbound robot shipments end to end, domestic and international
• Design and source crating and packaging, including shock mounting, tip and impact indicators, and reusable versus one-way packaging
• Manage freight forwarders and carriers; quote and book LTL, FTL, and air freight; select Incoterms
• Prepare export documentation, including commercial invoices, packing lists, HS classification, and certificates of origin
• Maintain serial-number-level tracking and as-shipped configuration records for every unit
• Handle cargo insurance and damage claims

Minimum Qualifications

• 3+ years in hardware lab operations, materials management, or logistics at a hardware, robotics, or capital equipment company
• Direct experience with inbound and outbound logistics, including international shipments
• You've built or meaningfully improved an inventory system, not just operated one someone else designed
• Comfortable around engineering hardware - you can read a BOM, understand why a part revision matters, and handle prototypes without damaging them
• High bar for organization and accuracy, and willing to hold other people to it
• Able to lift 50 lbs and be on your feet for much of the day

Preferred Qualifications

• Current hazmat / dangerous goods certification for lithium batteries (49 CFR ground, IATA DGR air). If you don't have it, we'll certify you - but someone here needs it before our first unit ships.
• Experience shipping capital equipment internationally, such as semiconductor tooling, medical imaging systems, industrial automation equipment, or similar
• Export compliance background, including ECCN classification, restricted party screening, and license determination
• Forklift certification
• Experience at a company that scaled from prototype builds to customer shipments